Poor call experience, from missed calls to long hold times, can result in lost revenue. A revenue execution platform offers insights into call handling, showing the total number of calls, answered calls, agent performance, and conversion success. High unanswered call rates at specific locations, for example, can indicate areas needing improvements in staffing or call routing. Analyzing call recordings and transcripts can also help improve sales scripts and overall conversion rates.
By addressing these issues, you can increase conversion rates and drive more revenue from your ad campaigns.